Rood Lane Medical Group
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Peace of mind - executive healthcare
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The physiotherapy team

Roodlane Medical has 10 full time physiotherapists.

List of physiotherapists:

Aaron Sue
Cailynn See
David O'Hanlon
Karen Chan
Luke Hollings
Nancy Jones
Nkechi Odor
Sangita Patel
Sarah Atherton
Tracey Nguyen

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Aaron Sue
PgDipHSc(Musculoskeletal Physiotherapy), PgCertHSc(Western Acupuncture), BHSc(Physiotherapy), MCSP, SRP.P

Aaron graduated from the Auckland School of Physiotherapy, New Zealand in 2000. Since then he has worked exclusively in the musculoskeletal field both in New Zealand and the United Kingdom. In 2002 he completed his postgraduate qualifications in acupuncture and in 2004 his advanced training in Musculoskeletal Physiotherapy. He joined Roodlane in 2006.

Aaron has a special interest in treatment and prevention of tendinopathy, having worked with athletes ranging from the weekend warriors to world-class sportspeople. He also has considerable experience in rehabilitating the long-term injured back to work.

Outside of work, Aaron uses his rather limited ability in golf to hack around the course, likes to play the odd game of football and of course follows the All Blacks!

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Cailynn See
BSc (Physiotherapy), MCSP

Cailynn graduated from the University of South Australia in 2004. Cailynn has always had a special interest in Musculoskeletal Physiotherapy and began working in a city based clinic in Sydney from 2005-2008. During this time, she developed her expertise in the treatment of sports and spinal injuries and formed a special interest in exercise prescription. Cailynn has a specific interest in core stability training and strengthening rehabilitation. Cailynn gained experience with developing specific core exercises and started her own Swiss ball exercise classes.

In 2008 Cailynn moved to London and has worked in a variety of settings ranging from the NHS to private outpatients. Cailynn joined Roodlane Medical in 2009 and has quickly proven to be a valuable member of our team.

Cailynn has a passion for travelling and has ventured to many destinations around Europe since arriving in London. She is also a big music fan and enjoys many outdoor activities such as scuba diving and kayaking.

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David O'Hanlon
BSc (Hons), Post GradDip (ManipTher), CPS (SportsPhysio), MMACP, MCSP

David graduated from Manchester School of Physiotherapy in 1996. He has more than 15 years' experience of Musculoskeletal Medicine, initially working within the NHS at Central Middlesex Hospital, and then taking up a post of Clinical Specialist ESP within the Orthopaedic Department at St Mary's Hospital, Paddington. This was combined with working within Private Physiotherapy practices.

David completed his postgraduate Diploma in Musculoskeletal Physiotherapy in 2002, and has since extended his skills within the manual therapy and manipulation areas of treatment. He also holds a post graduate certificate in Sports Physiotherapy.

Since 2004 David has worked exclusively within the Private sector, specialising in manual therapy, with a particular interest in the treatment of headaches, neck and back dysfunctions, and shoulder and elbow pain.

Away from work David's time is taken up with his two young children and golf (when time permits).

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Karen Chan
BSc (Hons) Physiotherapy, MCSP

Karen graduated from Kings College London in 2000. Following her training, Karen worked in Kent for 7 years and has gained a wide knowledge in the musculoskeletal field acquiring skills in the use of acupuncture as well as helping people manage chronic pain. Karen has also worked at a private hospital treating mainly post-operative orthopaedic surgical patients. Karen joined Roodlane Medical in 2008 and is enjoying the change of environment!

Karen enjoys treating a variety of conditions especially orthopaedic surgery as she likes the challenge of helping people reach their goals. Karen also has a keen interest in treating wrist and hand injuries and enjoys helping people manage their long-term conditions with different coping strategies. Her philosophy is to identify the cause of the problem to better structure her treatment around it.

Karen is continuing to work towards her post-graduate diploma at the University of Brighton and is enjoying the challenge of juggling study, work and play! During any remaining spare time, Karen can be found to be heading to a spin or pump class and likes to go abroad to ski, snowboard and scuba dive.

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Luke Hollings
Luke Hollings
BSc (Physiotherapy), MCSP

Luke completed his degree at Curtin University in Perth, Western Australia in 2008 and continues to pursue professional development within his field. Prior to joining Roodlane Medical, Luke has worked as a Musculoskeletal Physiotherapist in various settings including sports and corporate health centres and treating QANTAS staff onsite at Perth airport. With a particular interest in neck and back pain, his diverse experience and attention to detail will aim to have you back to your desired activity in a timely manner.

Luke enjoys treating all types of injuries from sports related to the workplace and sees the importance of working together with patients to formulate the best plan to manage injuries quickly and thoroughly. Luke believes in the importance of not just treating 'symptoms', always looking to address contributing factors which can lead to injury, as prevention is the key.

In his spare time Luke enjoys keeping active and may be seen running around one of London's many parks, or exploring Europe.

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Nancy Jones
MSc (Advanced Neuromusculoskeletal Physiotherapy)
BSc (Physiotherapy) MCSP MMACP AACP

Nancy has recently joined Roodlane, bringing her expansive skills to the physio team. She is an experienced manual and manipulative physiotherapist whose analytical and evidence-based approach allows tailor-made treatment for each individual, from athlete to office worker. Nancy is a member of the Manipulation Association of Chartered Physiotherapists and the Acupuncture Association of Chartered Physiotherapists.

Nancy originally trained in London qualifying with a BSc (Hons) in Physiotherapy in 2000 from Kings College, London. She then worked in the NHS for Charing Cross and Hammersmith Hospitals, gaining a wealth of knowledge and experience in one of London's biggest teaching hospitals.

In 2006 Nancy undertook an MSc in Advanced Neuromusculoskeletal Physiotherapy at University College London, further enhancing her skills as well as updating her research and theoretical base in this fast moving profession. Since then she has worked in private practice in South-West London and the City.

As a true Londoner, Nancy spends much her spare time escaping the city to travel. She also adores skiing and all things musical.

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Nkechi Odor
BSc (Physiotherapy), MMACP, MCSP, SRP.

Nkechi qualified as a physiotherapist from the University of Ibadan in 2006. Since then she has practised physiotherapy in both private practices and major hospitals in Nigeria, and the U.K, where she honed her physiotherapeutic skills in orthopaedics, musculoskeletal physiotherapy and sports rehabilitation.

Her special interests lie in neuromusculoskeletal conditions and manipulative therapy. She is currently in the process of completing a master's degree in manual therapy at the University of Nottingham and is a member of the Musculoskeletal Association of Chartered Physiotherapists (MACP). She also has postgraduate qualifications in acupuncture and dry needling.

Nkechi believes physiotherapy bridges the gap between injury and optimal function; so she loves working with her patients to enable them achieve their specific goals of therapy.

When not working, Nkechi enjoys swimming and travelling.

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sangita-patel
Sangita Patel
BHSc (Physiotherapy), PgDip(Sports Med), MCSP.

Sangita qualified in 2007 from the Auckland University of Technology, in New Zealand. Since then she has worked in New Zealand, Australia and the UK. She has worked in private practice, aged care and public health care. This has allowed her experience with a wide variety of musculoskeletal issues.

She completed her post-graduate Diploma in Sports Medicine, through Otago University, and has a keen interest in sports physiotherapy. Sangita has provided physiotherapy services for various rugby league, rugby union and hockey tournaments, including the NRL 9's tournament. She has worked with Auckland Cricket, overseeing the Auckland women's team, and assisting with the Auckland men's team. She has also worked with rowing squads and with a professional wrestling company.

Outside of work, Sangita enjoys travelling, music, keeping fit and active and photography. You will find her out and about taking advantage of London's museums, foodie scene and all the other allures of London.

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Sarah Atherton
BSc (hons) physio MCSP SRP

Sarah qualified as a Physiotherapist at Sheffield Hallam University in 2001. After graduating, she worked in the NHS for six years in north east London and quickly specialised in musculoskeletal complaints and conditions. From this early stage Sarah was keen to develop her love of sporting injuries and worked every weekend with her local rugby team providing pitch-side cover.

Sarah joined Roodlane Medical in 2013 after working privately in the City for the previous six years. She has worked in several private clinics and corporate in-house environments. In this time Sarah has also had the opportunity to volunteer at many sporting events such as the Bloomberg Square mile relay, the Standard Chartered 5K and at the London Marathon.

Her specialist interests include lumbar spine instability, running overuse injuries and shoulder conditions. Sarah believes that finding out the root cause of the problem is the answer to relieving a patient's pain and to prevent it from reoccurring. This is led by a holistic approach, looking at the way patients move and understanding what activities they take part in on a daily basis.

Sarah has been an accredited member of the Acupuncture Society for the last ten years and uses this as a successful accompaniment to her conventional physiotherapy skills. Another string to Sarah's bow is that she is a fully qualified Pilates instructor and has regularly taught both mat and equipment based Pilates.

In her spare time Sarah enjoys spending time with her family, reading a good book or pounding the streets on London in training for half marathons.

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Tracey Nguyen
BSc (Physiotherapy), Polestar Pilates Rehab Cert, MCSP

Tracey grew up in Australia and completed her Physiotherapy degree at the University of South Australia in 2005. Since then she has worked predominantly in private practice dealing with various conditions; from everyday aches and pains, to sports injuries and major operations.

After graduating, Tracey worked in a large private physiotherapy clinic in Sydney and gained valuable experience in musculoskeletal injuries. This helped her develop an interest in spinal injuries including neck and lower back pain. Tracey feels that, although treating these areas can be quite challenging, the results are equally as rewarding.

After Sydney, Tracey spent some time in Singapore where she continued to expand her skills by taking up Pilates exercise training and teaching after experiencing the benefits of Pilates exercise for herself. She is now a big advocate of Pilates and likes to integrate it with her physiotherapy treatment.

In her spare time, Tracey likes to try and see a little more of the world. She is still new to London and looks forward to experiencing and seeing more of the UK and making the most of having Europe at her doorstep.

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Roodlane Medical Limited Privacy Statement | Cookie Information | Complaints Procedure | Terms & Conditions
Roodlane Medical Limited has in place and undertakes to maintain appropriate technical and organisational measures against the accidental, unauthorised or unlawful processing, destruction, loss, damage or disclosure of data. Likewise, adequate security programs and procedures are in place to ensure that unauthorised persons do not have access to the data or to any equipment used to process the data.
Introduction
Your Personal Data is data which by itself or with other data available to HCA International Limited (HCA UK) can be used to identify you as an individual. HCA UK is the data controller. This privacy notice sets out how HCA will use your personal data. You can contact our Data Protection Officer (DPO) at 242 Marylebone Rd, Marylebone, London NW1 6JL, or at DPO@hcahealthcare.co.uk if you have any questions.
The types of personal data we collect and use
We will use your personal data for the reasons set out below. We will collect most of this directly during the registration and/or admission process but there may be sources of personal data collected indirectly as set out later in this Policy. The personal data we use may include:
  • Your name, address and contact details, including email address and home and mobile telephone numbers, date of birth and gender.
  • Your previous and current medical health records weather provided by HCA UK or other third parties
  • The terms and conditions of your contract with us for the provision of healthcare and related services
  • Your financial information (your bank account and national insurance number) if you are a "self pay" patient or the financial information of the company or individual who is responsible for the payment of invoices/bills relating to your care (e.g. insurer or sponsor
  • Information about your marital status, next of kin, dependants nominated and/or emergency contacts.
  • Information about your nationality and entitlement to treatment in the UK
  • Information about medical or health conditions, including whether or not you have a disability for which the organisation needs to make reasonable adjustments
  • Information about medical or health conditions of your family
  • Information received in response to any surveys, complaints claims
  • Equal opportunity monitoring information, including information about your ethnic origin, sexual orientation, health and religion or belief
  • Information about how you use our website.
  • If you are employed by HCA UK we will also hold and process other information relating to your employment (You can obtain a copy of the Staff Privacy Notice from the HR team)
  • If you are a Consultant/ Doctor or other healthcare provider you are not employed by HCA UK but we will also hold and process other information relating to the clinical services you carry out. (You can obtain further information form the facility CEOs or your [clinical contact]
  • This data may also include visual images, personal appearance and behavior e.g. where CCTV is used as part of our building security measures
HCA UK may collect this information in a variety of ways. For example, data might be collected through Registration and Admission forms; obtained from your passport or other identity documents such as your driving licence, from pre-admission forms, online web forms completed by you at the start of your treatment, from correspondence with you, through the Admission and Registration process or through interviews, meetings or other assessments. In some cases, the organisation may collect personal data about you from third parties, such as insurer providers, referral agencies, sponsors, checks permitted by law.
Providing your personal data
We will tell you if providing some personal data is optional, including if we ask for your consent to process it. In all other cases, we need you to provide your personal data so we can provide care and treatment and receive payment for these services.
Monitoring of communications
Subject to applicable laws, we may monitor and record staff calls, emails, text messages, social media messages and other communications in relation to our dealings with you. We will do this to ensure an appropriate standard of care, for regulatory compliance, self-regulatory practices, crime prevention and detection, to protect the security of our communications networks and systems, to check for unlawful content, obscene or profane content, for quality control and staff training, and when we need to see a record of what has been said. We may also monitor activities on our network and systems where necessary for these reasons and this is for our legitimate interests or other legal obligations.
Using your personal data and the legal basis for processing
We will process your personal data under Article 6 (1); Article 9 (2) of the General Data Protection Regulations:
  • To support the provision of your healthcare
  • To decide how best to provide treatment to you
  • As necessary to support the healthcare contract with you and to allow us to receive [full] payment for those services
  • To take steps at your request during the course of your treatment
  • To keep your records up to date
We will process your personal data under Article 6 (1) f of the General Data Protection Regulations:
  • As necessary for our own legitimate interests or those of other persons and organisations, e.g.
  • For good governance, accounting, and managing and auditing our clinical and business operations
  • To monitor emails, calls, other communications, and activities on HCA networks and systems
  • To monitor emails, calls, other communications, and activities on HCA networks and systems
As necessary to comply with a legal obligation:
  • When you exercise your rights under data protection law and make requests
  • For compliance with legal and regulatory requirements and related disclosures
  • For establishment and defence of legal rights
  • For activities relating to the prevention, detection and investigation of crime
  • To verify your identity, make credit fraud prevention and anti-money laundering checks
  • To investigate complaints, legal claims and data protection or clinical incidents
Based on your consent:
  • If you ask us to disclose your personal data to other people or organisations such as a company handling a claim on your behalf; or otherwise agree to disclosures.
  • When we process any special categories of personal data about you at your request (e.g. my racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning your health, sex life or sexual orientation).
You are free at any time to change your mind and withdraw your consent. The consequence might be that we cannot continue to provide full healthcare services to you.
Sharing of your personal data
Subject to applicable data protection laws we may share your personal data with:
  • Consultants/Doctors and other healthcare professionals who provide treatment to you at our Facilities
  • Other healthcare providers where we feel this will enhance the quality of your care
  • The HCA group of companies and associated companies including entities in the United States
  • Sub-contractors and other persons who help us to provide healthcare products and services to you
  • Companies and other persons providing services to you as part of your extended care
  • Our legal and other professional advisors, including our auditors
  • Fraud prevention agencies, credit reference agencies, and debt collection agencies
  • Government bodies and agencies in the UK and overseas (e.g. HMRC who may in turn share it with relevant overseas tax authorities and with regulators, the Information Commissioner's Office.
  • Courts, to com ply with legal requirements, and for the administration of justice
  • In an emergency or to otherwise protect your vital interests
  • To protect the security or integrity of our business operations and other patients
  • When we restructure or sell our business or its assets or have a merger or re-organisation
  • Payment systems and providers
Anyone else where we have your consent or as required by law
Sharing of your personal data to contribute to the review and publishing of information about the quality and cost of privately funded healthcare
Subject to applicable data protection laws HCA Healthcare (HCA UK) is required to provide hospital performance data to the Private Healthcare Information Network (PHIN), which publishes information on the quality and cost of privately funded healthcare.
PHIN's goal is to help patients make more informed choices about where to go for treatment.
HCA UK will not supply your name, date of birth, or full address to PHIN. PHIN is only concerned with understanding the treatment that hospitals and doctors provide, whether that treatment was safe and effective, and whether there were any complications.
Any processing of personal data shall be made in accordance with the Data Protection Laws.
Publication will be made via the PHIN website in a format that will allow patients requiring hospital treatment and their doctors to search for local private hospitals by procedure and to compare how they perform in terms of quality and safety based on treatment data. Individuals are then able to make informed choices; which Consultant to see, which treatment option to follow, and at which hospital to be treated. This information will not be in a form where individuals can be identified.
An additional reason for obtaining the NHS Number relates to HCA UK's intention to access the UK Child Protection Information Sharing (CP-IS) system in order to facilitate the sharing of information between health and local authorities where a child may be at risk of being neglected, maltreated or abused.
HCA UK ensures all the information it holds is kept safe and confidential.
You have the option to withhold your personal information, in which case we will only share an anonymised record of your treatment to PHIN, but will not provide your NHS Number (or equivalent) or postcode.
If you tell us that you are not happy for HCA UK to pass on your NHS Number and Postcode to PHIN we will indicate this o your Registration Form.
If you subsequently change your mind please contact the facility where you were treated. Contact details are available on this website.
Sharing of your personal data for research purposes
Subject to applicable data protection laws and your explicit written consent we may share your personal data for the purpose of scientific research.
Sharing of your personal data for marketing purposes
Subject to obtaining your written consent and communications preferences we may use your contact details to send you newsletters and other information on new Facilities, services and treatments which we think may be of interest to you. We will not sell your personal data to a third party without your written consent.
You are free at any time to change your mind and withdraw your consent. Please contact [insert email address]. This will not affect the healthcare services we provide to you.
International transfers
Your personal data may be transferred outside the UK and the European Economic Area. While some countries have adequate protections for personal data under applicable laws, in other countries steps will be necessary to ensure appropriate safeguards apply to it. These include imposing contractual obligations of adequacy or requiring the recipient to subscribe or be certified with an 'international framework' of protection.
How long do we keep your data?
Information will be kept in in accordance with the retention periods outlined in the Information Governance Alliance (IGA) Records Management Code of Practice for Health and Social Care (2016). Information may be held for longer periods where the following apply:
Retention in case of queries. We will retain your personal data as long as necessary to deal with any queries you may have.
Retention in case of claims We will retain your personal data for as long as you might legally bring claims against us.
Retention in accordance with legal and regulatory requirements. We will retain your personal data after you have received healthcare services at our Facilities based on our legal and regulatory requirements.
Your rights under applicable data protection law.
Your rights are as follows (noting that these rights do not apply in all circumstances):
  • The right to be informed about processing of your personal data
  • The right to have your personal data corrected if it is inaccurate and to have incomplete personal data completed
  • The right to object to processing of your personal data
  • The right to restrict processing of your personal data
  • The right to have your personal data erased (the 'right to be forgotten')
  • The right to request access to your personal data and information about how we process it
  • The right to move, copy or transfer your personal data ("data portability")
  • Rights in relation to automated decision making including profiling
You may exercise these rights by contacting us on exercisingmydatarights@hcahealthcare.co.uk
You have the right to complain to the Information Commissioner's Office. It has enforcement powers and can investigate compliance with data protection law ico.org.uk
For more details on all the above you can downloading a copy from our Website [insert website link] or contact our Data.
Protection Officer to request a paper copy of the 'Using My Personal Data' booklet. This Notice may be translated into other languages on request.

Cookies - what are they?

A "cookie" is a piece of information, which is stored on your computer within the web browser when you visit a website. When the user visits the same website in future, the data stored in the cookie can be retrieved by the website to notify the website of the user's previous activity on the site.
They are used by most major websites and are typically key in allowing use of the website.

What are cookies used for?

We use cookies and some other data stored on your device to:

  • give you a better online experience
  • allow you to set personal preferences
  • protect your security
  • measure and improve our service

So what information is kept by the cookie?

A cookie will typically hold:

  • the name of the website that it has come from
  • how long the cookie will stay on your computer or phone
  • a value - usually a randomly generated unique number

How long do cookies stay on my computer?

Session cookies - these only last until you close your browser. They are not stored on your hard drive. They are usually used to track the pages that you visit so that information can be customised for you for that visit.

Persistent cookies - these are stored on your hard drive until you delete them or they reach their expiry date. These may, for example, be used to remember your preferences when you use the site.

Cookies on Roodlane websites: in detail

We use cookies on all Roodlane websites This page explains what each cookie does and why we use it.

These cookies are essential to making our online services work properly. If you do want to disable these cookies you can do this in your browser settings but you might not be able to use some of our online services.

Sr.No. Name Description
1. FirebugLite Created in third party (Fusion Chart) document.
2. [ASP.NET_SessionId] Maintain session ID of user logged in.
3. $_SERVER['HTTP_COOKIE'] Contains the raw value of the 'Cookie' header sent by the user agent.
4. [PHPSESSID] Maintain session ID of user logged in.
5. __utma This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.
6. __utmb This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes. You can modify the default length of a user session with the _setSessionCookieTimeout() method.
7. __utmc This cookie is no longer used by the ga.js tracking code to determine session status.
8.

Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session.

9. __utmz This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.
10. __utmv This cookie is not normally present in a default configuration of the tracking code. The __utmv cookie passes the information provided via the _setVar() method, which you use to create a custom user segment. This string is then passed to the Analytics servers in the GIF request URL via the utmcc parameter. This cookie is only written if you have added the _setVar() method for the tracking code on your website page.
11. __utmx This cookie is used by Website Optimizer and only set when the Website Optimizer tracking code is installed and correctly configured for your pages. When the optimizer script executes, this cookie stores the variation this visitor is assigned to for each experiment, so the visitor has a consistent experience on your site. See the Website Optimizer Help Center for more information.
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