Rood Lane Medical Group
enquiries@roodlane.co.uk https://portal.roodlane.co.uk/#/login
 
 
 
 
 
 
 
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Terms & Conditions

  1. Use of Data
    1. Confidentiality of patient information is of our upmost concern. Medical information will be kept confidential and names and addresses are not made available to other organisations (except where explicitly agreed by you under a private medical insurance membership scheme, with your prior consent, to your private medical insurer who may require this information in order to pay a claim). Roodlane Medical Limited undertakes to comply with its obligations under Data Protection Legislation and recognises that it is a Data Processor as defined under section 1 of the DPA.

    2. We (HCA International & Roodlane Medical Limited) may use your data to provide you with information about goods and services that may be of interest to you. We may contact you about these by post or telephone. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those that were the subject of a previous sale to you. We will contact you electronically to share our patient survey links which gives you the opportunity to feedback on your experience of our service. If you do not want us to use your data in this way, please contact us.

    3. We may use anonymised anonymous aggregated medical data for quality control and research or statistical purposes. However, we will not transfer your personal data to any third party for any purpose. If you do not want us to use your data in this way, please contact us.

    4. Please advise us on any change of address details in order to update your profile on our system.

  2. Fees:
    1. Any fees incurred will be your personal liability; we recommend you ensure that you are familiar with our scale of fees and discuss the likely cost of any investigations with the treating clinician before they are undertaken.

    2. Insurer cover:
      1. Not all insurance companies will bear the cost of consultations or investigations such as blood test, x-ray, scan etc. or cover cancellation fees. Insurance excess fees may also apply; any shortfall in payment not covered by your insurer is your personal responsibility. Please make sure that you establish your level of cover before any consultation. We accept no responsibility for the non-payment of any fees by insurance companies and reserve the right to secure payment for all costs incurred. If you are claiming payment through health insurance, you will need to contact your provider before you start treatment, confirm cover and obtain an authorisation/claim number. In this case we will invoice your insurer directly for any treatment that you have had. Please note without an insurance authorisation/claim number, we reserve the right to charge you directly for any consultations/treatments or products. We do not monitor expiry of your authorisation/claim number. Please keep your own records of expiry or maximum number of treatments permitted.

      2. We may require details of a credit/debit card to which a charge will be made should a shortfall from your insurer, or a late cancellation or missed appointment charge arise, or should any other outstanding debts become overdue. In order to activate your card we will take a one off payment of £1 which will be refunded in to your account within the next 3 working days.


  3. Cancellations and rescheduling:
    1. Please note that we reserve the right to charge fees in accordance with our cancellation policy for non-attendance and late cancellations or failure to attend appointments without notification.

    2. If you arrive more than 10 minutes after your appointment time you may be asked to reschedule your appointment if the clinician is fully booked and cannot fit you in. Please be aware that if you are using insurer cover, your insurer will not cover late cancellation/rescheduling or DNA charges.

    3. Corporate contracts may differ in fee scale and notice period; please check with your employer for contract terms.

    4. MyGPiTrust scheme members, please refer to mygpitrust.co.uk for terms and conditions

    5. Our cancellation & rescheduling policy:
      Medicals & screening:

      1. 48 hour minimum notice period for cancellations or rescheduling
      2. Notice less than 48 hours will incur 50% charge of the appointment fee; less than 24 hours will incur 100% charge of the fee.
      3. DNAs incur a full fee charged.

    6. All other services

      1. 24 hour minimum notice period for cancellations or rescheduling
      2. Notice less than 24 hours will incur the full fee charged.
      3. DNAs will incur a full fee charged.

  4. Methods of payment
    1. Payment terms:
      1. Roodlane Medical policy is to require full payment at the time of appointment on all accounts not guaranteed by an approved Third Party with a valid credit or debit card. N.B. we operate a cashless payment system. Interest will be charged at the rate of 12% per annum, calculated from the date of your visit on all accounts where credit has not been extended.

      2. Any further collection costs incurred by Roodlane Medical (including fees build by collection agencies, credit reference agencies and solicitors) will be added to the final amount payable.

      3. If you have received an invoice, it is due for payment now, and should be settled immediately using one of the methods described below:
At a Bank:
Bank: Barclays Bank plc
Account Name: Roodlane Medical
Account Number: 63565106
Sort Code: 20-74-63
Quoting Reference: starting RL

By Post:

For postal payments please make your cheque payable to Roodlane Medical, quoting your account number starting RL on the back of the cheque and send to: HCA International, Central Cashiers, 242 Marylebone Road, London NW1 6JL.

Please do not send cash through the post.

By Phone:

If you wish to pay by debit or credit card you can telephone our Customer Service Team on Tel: 020 7724 6744 to make your payment.

Please make all payments in GBP sterling.

Download Terms & Conditions (PDF)

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Privacy Statement | Cookie Information | Complaints Procedure | Term & Conditions
Roodlane Medical Limited has in place and undertakes to maintain appropriate technical and organisational measures against the accidental, unauthorised or unlawful processing, destruction, loss, damage or disclosure of data. Likewise, adequate security programs and procedures are in place to ensure that unauthorised persons do not have access to the data or to any equipment used to process the data.

This Privacy Statement sets out the steps taken by Roodlane Medical Limited (Roodlane) to ensure that its data processing practices are in accordance with UK data protection law. Roodlane Medical Limited is registered with the Information Commissioner's Office, registration number Z1149687.

Roodlane acknowledges that the personal data it processes via this application is, and shall remain, the property of the Individual. The Individual has the right to access his or her personal data in accordance with this Privacy Statement at any time. Roodlane shall provide the Individual with the rights of access, rectification, blocking, erasure and/or destruction available under the applicable data protection laws in the UK. Roodlane has in place appropriate technical and organisational measures which mitigate against the risks of accidental, unauthorised, or unlawful processing, destruction, loss, damage, or disclosure of personal data, and also has in place adequate security programmes and procedures to ensure that unauthorised persons do not have access to personal data or to any equipment used to process personal data. Personal data will not be given to any other third parties for any purpose, other than that outlined to the Individual in any consent process.

Confidentiality of patient information is of our upmost concern. Medical information shall be kept confidential and names and addresses are not made available to other organisations. Roodlane Medical Limited undertakes to comply with its obligations under Data Protection Legislation and recognises that it is a Data Processor as defined under section 1 of the DPA. We (HCA International & Roodlane Medical Limited) may use your data to provide you with information about goods and services that may be of interest to you. We may contact you about these by post or telephone. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those that were the subject of a previous sale to you. If you are a new customer, we will contact you by electronic means only if you have consented to this.

We may use anonymised anonymous aggregated medical data for quality control and research or statistical purposes. However, we will not transfer your personal data to any third party for any purpose unless you have consented to the release of such information.

Corporate Healthcare services

Roodlane is custodian of the Individual's occupational health record on behalf of the Client (the employing organisation of the Individual).

If the provider of occupational health services is changed by the Client, subject to prior consent of the Individual, the data shall be securely transferred by Roodlane to the custody of the future provider. Upon termination of the contractual relationship with the Client, Roodlane (or other properly appointed responsible agent) shall hold the personal data on behalf of the Individual where consent to transfer has not been given. Roodlane may hold personal information for as long as it is deemed necessary to do so, having regard to the purposes for which it was collected and for how it might be further processed. Deletion of the data shall conform with Roodlane's Data Retention Policy.

Cookies - what are they?

A "cookie" is a piece of information, which is stored on your computer within the web browser when you visit a website. When the user visits the same website in future, the data stored in the cookie can be retrieved by the website to notify the website of the user's previous activity on the site.
They are used by most major websites and are typically key in allowing use of the website.

What are cookies used for?

We use cookies and some other data stored on your device to:

  • give you a better online experience
  • allow you to set personal preferences
  • protect your security
  • measure and improve our service

So what information is kept by the cookie?

A cookie will typically hold:

  • the name of the website that it has come from
  • how long the cookie will stay on your computer or phone
  • a value - usually a randomly generated unique number

How long do cookies stay on my computer?

Session cookies - these only last until you close your browser. They are not stored on your hard drive. They are usually used to track the pages that you visit so that information can be customised for you for that visit.

Persistent cookies - these are stored on your hard drive until you delete them or they reach their expiry date. These may, for example, be used to remember your preferences when you use the site.

Cookies on Roodlane websites: in detail

We use cookies on all Roodlane websites This page explains what each cookie does and why we use it.

These cookies are essential to making our online services work properly. If you do want to disable these cookies you can do this in your browser settings but you might not be able to use some of our online services.

Sr.No. Name Description
1. FirebugLite Created in third party (Fusion Chart) document.
2. [ASP.NET_SessionId] Maintain session ID of user logged in.
3. $_SERVER['HTTP_COOKIE'] Contains the raw value of the 'Cookie' header sent by the user agent.
4. [PHPSESSID] Maintain session ID of user logged in.
5. __utma This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.
6. __utmb This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes. You can modify the default length of a user session with the _setSessionCookieTimeout() method.
7. __utmc This cookie is no longer used by the ga.js tracking code to determine session status.
8.

Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session.

9. __utmz This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.
10. __utmv This cookie is not normally present in a default configuration of the tracking code. The __utmv cookie passes the information provided via the _setVar() method, which you use to create a custom user segment. This string is then passed to the Analytics servers in the GIF request URL via the utmcc parameter. This cookie is only written if you have added the _setVar() method for the tracking code on your website page.
11. __utmx This cookie is used by Website Optimizer and only set when the Website Optimizer tracking code is installed and correctly configured for your pages. When the optimizer script executes, this cookie stores the variation this visitor is assigned to for each experiment, so the visitor has a consistent experience on your site. See the Website Optimizer Help Center for more information.